TERMS OF SERVICE

Last modified: October 3, 2022

Welcome to Heataire Services and thank you for partnering with us!

Heataire Services provides its Services to you subject to these Terms of Service (as amended from time to time, the “Terms of Service”). We reserve the right, at our sole discretion, to change or modify portions of these Terms of Service at any time. If we do this, we will post the changes on this page and will indicate at the top of this page the date these terms were last revised. Any such changes will become effective immediately. Your continued use of our Services after the date any such changes become effective constitutes your acceptance of the new Terms of Service.

In addition, when using our Services, you will be subject to any additional terms and conditions applicable to such Services that may be detailed within any relevant Information provided to you regarding this.

By using our Services, you are agreeing to all of these terms, so please read them carefully.

1 Definitions and interpretation

In these Terms:

“ACL” means the Australian Consumer Law Schedule of the Competition and Consumer Act 2010;

“Charges” means the charges specified in the Statement of Work and payable by you to Heataire Services under the Contract;

“Consumer” means a Consumer as defined in the ACL and in determining if you are a Consumer, the determination is made if you are a Consumer under the Contract;

“Contract” means a contract between Heataire Services and you for the completion of Work incorporating these Terms and a Statement of Work, and any amendments to such a contract from time to time;

“Confidential Information” means:

(a) Information that at the time of disclosure by Heataire Services is identified to the Receiving Party as being confidential; and

(b) all other Information belonging or relating to Heataire Services, or any Related Entity of theirs, that is not generally available to the public at the time of disclosure other than by reason of a breach of these Terms or which the Receiving Party knows, or ought reasonably to be expected to know, is confidential to Heataire Services or any Related Entity of theirs;

“Customer” means the Consumer to whom the Statement of Work is addressed to, accepted by (and is to be paid by) and the Contract has been formed with;

“Equipment” means the equipment used by Heataire Services in the course of providing the Services;

“Force Majeure Event” means an event, or a series of related events, that is outside the reasonable control of the party affected (including power failures, industrial disputes affecting any third party, changes to the law, disasters, explosions, fires, floods, severe adverse weather conditions, riots, terrorist attacks and wars);

“Hazardous Material” means any item or agent (biological, chemical, radiological, and/or physical), which has the potential to cause harm to humans, animals, or the environment, either by itself or through interaction with other factors;

“Heataire Services” is Heataire Services ABN 27 620 558 787 of Unit 10, 21 Howleys Road Notting Hill Vic 3168. Unless inconsistent with the context, the singular shall include the plural and vice versa. “Heataire Services” is to be read as including reference to Heataire Services and its successors in law or legal assigns as the case may be;

“Information” means any information, whether oral, graphic, electronic, written or in any other form, including;

(a) forms, memoranda, letters, specifications, processes, procedures, statements, formulae, technology, inventions, trade secrets, research and development information, know how, designs, plans, photographs, microfiche, business records, notes, accounting procedures or financial information, sales and marketing information, names and details of customers, suppliers and agents, employee details, reports, drawings and data; and

(b) copies and extracts made of or from that information and data, whether translated from the original form, recompiled, partially copied, modified, updated or otherwise altered; and

“Materials" means the materials (if any) supplied or to be supplied to you by Heataire Services;

“Premises” means your premises, as specified in the Statement of Work, where the Materials will be delivered and the Services will be provided by Heataire Services;

“Receiving Party” means the party to whom Information is disclosed or who possesses or otherwise acquires Information belonging or relating to Heataire Services;

“Related Entity” means has the meaning given to that term in the Corporations Act;

“Services” means the installation, repair and/or maintenance services provided or to be provided to you by Heataire Services and may include, where specified, the installation and/or supply of any or all of the Materials;

“Statement of Work” means the statement of work document (Quotation, Preventative Maintenance Agreement or relevant email) issued to you by Heataire Services detailing the Charges, scope and other relevant matters, terms and conditions specific to the Work as requested/proposed within;

“Terms” means these General Terms and Conditions (Heataire Services);

“Work” means the activity undertaken under the provision of our Services;

“You, your” means you, the Customer for Work under the Statement of Work.

2 Works

2.1 Heataire Services agrees to complete all Work in a good and workmanlike manner as soon as is reasonably practicable and whether or not a definite date for completion has been detailed within the Statement of Work or quoted via another means shall not be responsible for any delay in completion occasioned by shortages of materials or difficulty of securing labour or any other cause beyond the reasonable and practicable control of Heataire Services.

2.2 All Work undertaken shall comply with the relevant Australian Standard.

2.3 Unless specifically detailed to the contrary, e.g. within a Statement of Work or quoted via another means, our Services do not allow for;

(a) The installation, repair or maintenance of any systems, appliances or controls, other than those specified.

(b) Any Work to be performed outside of normal working hours, namely 8:00am to 4:30pm Monday to Friday.

(d) Any painting, patching or other associated make good activity

(e) Any electrical work, e.g. installation, modification or upgrade required to meet current Australian and Industry Standards

(f) Any activity required to address/mitigate any identified Hazardous Material

(g) Any modification to any existing or present gas or water supply

2.4 The Customer will be responsible for any additional cost occasioned by overtime or shift work to meet the Customer’s needs.

2.5 All extra alterations not included in a Statement of Work or quoted via another means shall be requested in writing and the cost of alteration must be in writing or shall be of no effect

3 Estimates, Charges and Payment

3.1 You will pay the Charges specified in the Statement of Work or quoted via another means in accordance with the provisions of this Clause 3.

3.2 Before the commencement of Work, Heataire Services may provide to you a written estimate of Charges. You acknowledge that such an estimate may not reflect the actual Charges due upon the completion of Work and that all estimate of Charges are only valid for 30 days from their date of provision i.e. their issue date, to which once reached become null and void.

3.3 The amounts of all Charges specified in the Statement of Work or quoted via another means in relation to the Work are inclusive of GST (unless specifically called out as exclusive of GST).

3.4 The amounts of all Charges specified in the Statement of Work or quoted via another means in relation to the Work are subject to a final site inspection to be undertaken by Heataire Services, irrespective as to whether or not you have approved the Work and/or Charges detailed within. As a result of this final site inspection, previously provided Work and/or Charges details may need to be adjusted with revised details and amounts to be resent to you for final confirmation and acceptance.

3.5 Charges must be paid in cash or by debit or credit card, bank transfer or by cheque (using such payment details as are notified by Heataire Services to you from time to time).

3.6 If you do not pay any amount properly due to Heataire Services, Heataire Services may charge you interest on the overdue amount at the rate prevailing pursuant to the Penalty Interest Rates Act 1983 for the period from the due date until the date of payment in full.

3.7 The Customer charges have been calculated on the basis of the wages payable by Heataire Services and on the hours of labour ruling at the date of the Statement of Work creation or when quoted via another means and on the cost of materials actually allowed by Heataire Services in its books in assessing the price or failing evidence of such allowance, then on the cost of materials ruling at the date of this Statement of Work or when quoted via another means. If by reason of any award, determination, industry agreement or judgement of any relevant duly constituted industrial tribunal or statutory authority, there shall be any variation in the rates of wages payable to or the hours of labour to be worked by persons employed by Heataire Services at the site where the work is to be performed and/or if there shall be any variation in the cost to Heataire Services of materials included in this Statement of Work or quote via another means then and in any of those events the price quoted shall be varied in the same manner and to the same extent as the costs to Heataire Services of executing the work has been actually varied by reason of any such variation.

3.8 Payment of the Customer Charges, be they in full or progressive are due as per the terms and schedules detailed within the Statement of Work, its resulting invoice or a quote of another means which by default is set as immediate payment upon Work completion.

3.9 Should the Customer fail to make any payment due on the due date, Heataire Services shall be entitled to suspend the works until payment is made. If default continues for a period of seven days thereafter Heataire Services shall be entitled to terminate any in place obligations and sue for work and labour done and materials supplied to the date of the suspension. If the Customer shall refuse or neglect to pay any amount so due Heataire Services shall be entitled to interest on such amount at the rate of 10 per centum per annum from the due date until the date of payment.

3.10 If through the presence of any Hazardous Material being detected Work is required to be paused, if Work has not recommenced within 90 days (or an alternative period agreed between all parties), then Heataire Services shall be entitled to terminate any in place obligations and request payment in full for all Charges due irrespective of the requested Work completion status.

3.11 Should you no longer require an accepted Statement of Work or Work quoted via another means, either prior to its commencement or during its completion;

(a) must notify Heataire Services no less than 48 hours before the planned commencement of thus Work of the need to cancel. Where the Customer does not provide Heataire Services with this required cancellation notification lead time, a fee of $150 will apply and be charged to the Customer for payment;

(b) you will be liable for all relevant and associated resulting costs incurred by Heataire Services in support of the planning, preparation and execution of such Work, with Heataire Services to provide an itemised listing of all such resulting costs to you upon request. Any amount/s paid by you to Heataire Services for this such Work will be redistributed back to you less the total of such Heataire Services incurred and resulting costs. Where the total of the amount/s paid by you is less than the calculated Heataire Services incurred resulting costs, you will be invoiced the difference and expected to pay such total as per the invoice terms and conditions.

4 Equipment, fixtures, fittings or materials

4.1 If any equipment, fixtures, fittings, or materials are supplied by the Customer all reasonable care will be taken but fixtures, fittings and materials so supplied will be sorted, handled and installed only at the risk of the Customer.

4.2 During the course of the Work, Heataire Services may with your consent (which shall not be unreasonably withheld) store Equipment at the Premises.

4.3 You must not use, move or otherwise interfere with Equipment stored at the Premises, save in accordance with the express instructions of Heataire Services.

5 Premises

5.1 You will:

(a) provide to Heataire Services prompt access to the Premises as required for carrying out the Work, and ensure that Heataire Services will be able to access all areas at the Premises reasonably necessary for carrying out the Work;

(b) ensure that no other tradesmen will be working at the Premises while the Work is being carried out, except with Heataire Services' written consent;

(c) ensure that prior to the commencement of the Work the areas of the Premises where the Work will be carried out are suitably cleared of all furnishings, appliances, equipment, items, debris and Hazardous Material that:

(i) prevent or inhibit or may prevent or inhibit Heataire Services from carrying out the Work; or

(ii) may be damaged during the course of the Work (whether as a result of dust, fumes or otherwise).

(d) maintain the Premises in good order for the supply of the Services, and in accordance with all applicable laws;

(e) ensure that for the duration of the Work, you or another to act on your behalf (which cannot be a representative of Heataire Services) will always be present within the Premises.

(f) where you are a Business and not a Consumer:

(i) be responsible for ensuring the health and safety of Heataire Services' personnel, agents and subcontractors whilst they are at the Premises; and

(ii) inform Heataire Services of all health and safety rules and regulations and any reasonable security requirements that apply at the Premises; and

(iii) maintain reasonable insurance cover for Heataire Services' personnel, agents and subcontractors whilst they are working at the Premises (including public liability insurance).

5.2 When carrying out the Work at the Premises, Heataire Services shall comply with all reasonable health, safety and security policies and regulations advised to Heataire Services by you.

5.3 Heataire Services will use reasonable measures to secure any keys (or other access mechanisms) provided by you to Heataire Services for the purpose of enabling Heataire Services' personnel to enter the Premises.

5.4 Should Heataire Services in the course of any Work authorised discover any defect in any part of the Premises or the existing installation or connection which makes it impracticable or inexpedient for it to continue its requested Work without repairing or replacing any part of the said premises or installation or connection (and Heataire Services shall be the sole judge thereof) Heataire Services shall be entitled to suspend work on the job and shall immediately notify the Customer thereof and submit the price of such additional work and if the Customer shall fail to sign an authority for Heataire Services to carry out same any in place obligations shall be deemed at an end and Heataire Services shall be entitled payment for all Work done and Materials supplied to date of suspension of the work anything to the contrary herein before contained notwithstanding.

5.5 Should Heataire Services in the course of any Work authorised discover any Hazardous Material in any part of the Premises which makes it impracticable or inexpedient for it to continue its requested Work (and Heataire Services shall be the sole judge thereof) Heataire Services shall be entitled to suspend work on the job and shall immediately notify the Customer thereof. Work will only recommence when Heataire Services solely determines that the issue/s and/or risk/s raised have been satisfactorily treated to their level of acceptance, with the setting, undertaking, completion and all resulting expenses incurred to address said issue/s and/or risk/s (in whatever form of action it may manifest itself as) being wholly the responsibility of the Customer.

5.6 Should Heataire Services need to mount an item of equipment upon a wall, irrespective of its nature, e.g. be it load bearing or otherwise within the Premises, Heataire Services takes no responsibility for or involvement with any resulting consequences, implications, issues, costs and actions to correct that may arise as a result of the wall’s suitability / structural integrity for such Work rather this is wholly the responsibility of the Customer.

6 Title

6.1 Legal and equitable title to the Materials will pass from Heataire Services to you upon the later of:

(a) installation of the Materials; and

(b) receipt by Heataire Services of payment of all Charges due.

6.2 While Heataire Services retains title to the Materials, you will hold the Materials as bailee of Heataire Services and you will:

(a) not remove the Materials from the Premises;

(b) not deface, destroy, alter or obscure any identifying mark on the Materials;

(d) deliver up the Materials to Heataire Services upon demand.

6.3 If you fail to pay by the due date any Charges due:

(a) Heataire Services shall be entitled without further notice to inspect or recover possession of any Materials to which it retains title; and

(b) you grant to Heataire Services and its employees and agents an irrevocable licence to enter at any time the Premises or any premises where the Materials are or may be situated without liability for trespass or any resulting damage for the purpose of inspecting or removing any Materials the title in which remains with Heataire Services.

6.4 Any materials removed from the Customer’s premises in connection with the Work and not reused on the job shall be the property of Heataire Services.

7 Customer obligations

7.1 You must provide to Heataire Services access to toilets, a water supply, a mains electricity, water and gas supply and a waste water facility at the Premises.

7.2 You will provide to, or procure for, Heataire Services any:

(a) support and advice;

(b) information and documentation; and

reasonably necessary to enable Heataire Services to discharge its obligations under the Contract.

7.3 Unless agreed otherwise in writing you shall be responsible for giving any and all prior notifications, and obtaining any and all legal and governmental consents and permits, required by law in relation to the Services.

7.4 You will indemnify Heataire Services and will keep Heataire Services indemnified against any and all losses, costs, expenses, damages and liabilities (including legal expenses and amounts paid in settlement of legal claims or proceedings) arising directly or indirectly out of any breach by you.

7.5 It is a condition of our Services that where appropriate the Customer shall keep Heataire Services duly informed of job progress and of any changes in original plans or of work programming which affects the execution of Heataire Services Work.

7.6 Where the Customer no longer requires confirmed/agreed/scheduled Work, the Customer;

(b) is liable for all associated and related costs incurred by Heataire Services, that cannot be reversed/credited, in the planning and preparation of thus Work, whatever they may be.

8 Warranties

8.1 You warrant and represent to Heataire Services that you have the legal right and authority to enter into and perform your obligations required by you under these Terms.

8.2 Heataire Services warrants to you that:

(a) it has the legal right and authority to enter into and perform its obligations required;

(b) the Work will be carried out with reasonable care and skill

(c) subject to your compliance, the Work will be carried out in accordance with all applicable laws and regulations in force at the date of the supply of the relevant Services, and Heataire Services and Heataire Services' personnel hold all necessary certifications and accreditations to enable them legally to carry out the Work.

(d) Defects directly associated with workmanship completed by us that are not subject to compliance, applicable laws and regulations will be warranted by us for a period of 30 days post work completion.

8.3 Heataire Services warrants that:

(a) it has (or will have at the relevant time) the right to sell the Materials to you;

(b) subject to the provisions of Clause 4, the Materials will be sold free from any charge or encumbrance;

(d) the Materials will:

(i) be of satisfactory quality;

(ii) be fit for the purpose of replacing any materials that they are used to replace;

(iii) comply with all laws, rules and regulations applicable to the Materials in the State of Victoria; and

(iv) bear all mandatory marks and signs associated with the laws, rules and regulations referred to in Clause 8.3(d)(iii).

8.4 Materials provided to you by Heataire Services that carry their own manufacturer/supplier warranty will be warranted directly by the Materials respective manufacturer/supplier as per their terms and conditions and in no way, shape or form be warranted directly by Heataire Services.

8.5 Materials provided to you by Heataire Services that do not carry their own manufacturer/supplier warranty are deemed as Heataire Services provisioned consumables and as such will be warranted directly by Heataire Services for a period of 12 months post Work completion.

8.6 Labour provided to you by Heataire Services to fit/install a replacement part or parts covered under either their own or a manufacturer/supplier warranty will be chargeable to you as per their current advertised rates and charges unless previously agreed otherwise at the sole discretion of Heataire Services.

8.7 If the Works are works to be carried out under a Domestic Building Contract within the meaning of the Domestic Building Contracts Act 1995 (Vic), Heataire Services warrants to you that:

(a) the Work will be carried out in a proper and workmanlike manner and in accordance with the Statement of Work;

(b) all materials to be supplied by Heataire Services for use in the Work will be good and suitable for the purpose for which they are used and that, unless otherwise stated in the Statement of Work, those materials will be new;

(c) that the Work will be carried out in accordance with, and will comply with, all laws and legal requirements including, without limiting the generality of this warranty, the Building Act 1993 (Vic) and the regulations made under that Act ;

(d) that the Work will be carried out with reasonable care and skill and will be completed by the date (or within the period) specified under this Contract;

(e) that if the Work consists of the erection or construction of a home, or is work intended to renovate, alter, extend, improve or repair a home to a stage suitable for occupation, the home will be suitable for occupation at the time the Work is completed;

(f) if the Contract states the particular purpose for which the work is required, or the result which you wish the work to achieve, so as to show that you rely on the Heataire Services’ skill and judgement, Heataire Services warrants that the Work and any material used in carrying out the Work will be reasonably fit for that purpose or will be of such a nature and quality that they might reasonably be expected to achieve that result.

8.8 All of the parties' warranties and representations in respect of the subject matter of the Services provided are expressly set out in these Terms and in the Statement of Work. To the maximum extent permitted by applicable law and subject to Clause 9.1, no other warranties or representations concerning the subject matter of our Services will be implied.

9 Limitations and exclusions of liability

9.1 Heataire Services liability for failure to comply with a guarantee implied by operation of the ACL (other than a guarantee under section 51, 52 or 53 of the ACL) is limited to:

(a) in the case of the supply by Heataire Services of goods other than goods of a kind ordinarily acquired for personal, domestic or household use or consumption, one or more of the following:

(i) the replacement of the goods or the supply of equivalent goods;

(ii) the repair of the goods;

(iii) the payment of the cost of replacing the goods or of acquiring equivalent goods;

(iv) the payment of the cost of having the goods repaired; and

(b) in the case of the supply by Heataire Services of services other than services of a kind ordinarily acquired for personal, domestic or household use or consumption one or more of the following:

(i) the supplying of the services again; or

(ii) the payment of the cost of having the services supplied again.

9.2 Nothing in the provision of our Services will:

(a) limit or exclude the liability of a party for death or personal injury resulting from negligence;

(b) limit or exclude the liability of a party for fraud or fraudulent misrepresentation by that party;

(d) exclude any liability of a party that may not be excluded under applicable law,

and any statutory rights that you have where you are a Consumer and not a Business, that cannot be limited or excluded, will not be limited or excluded by the provision of our Services.

9.3 The limitations and exclusions of liability set out in this Clause 9 and elsewhere in these Terms:

(a) are subject to Clause 9.1 and 9.2; and

(b) govern all liabilities arising under the provision of our Services or in relation to the subject matter of the provision of our Services, including liabilities arising in the provision of our Services, in tort (including negligence) and for breach of statutory duty.

9.4 Heataire Services will not be liable to you in respect of any special, indirect or consequential loss or damage including, where you are a Business, loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.

9.5 Heataire Services' aggregate liability to you will not exceed the greater of:

(a) the total amount paid and payable by you to Heataire Services under the provision of our Services; or

(b) where you are a Business, the Compensation (if any).

9.6 Save to the extent that Heataire Services' negligence has resulted in the loss or damage, Heataire Services will not be liable to you in respect of any loss or damage arising out of pre-existing faults in your electrical systems, notwithstanding that such pre-existing faults may only become manifest during or following the completion of the Work.

9.7 Other than as expressly provided under the provision of our Services any material presented to you by Heataire Services via its website or otherwise including estimates of costs, savings or returns is provided as illustration only and is not intended to constitute a definitive statement nor specific advice. You agree that you place no reliance on such material and that you exercised your own judgement before deciding whether or not to engage and use the Services of Heataire Services.

9.8 Any express or implied condition, statement or warranty (statutory or otherwise) in respect of components, control equipment, fans, motors, accessories and other goods supplied is hereby expressly negatived, save only insofar and to the extent that any condition or warranty is by any statute or regulation expressly made applicable to this transaction and is by statute or regulation rendered incapable of exclusion in the course of the transaction. Save as aforesaid no guarantee or warranty whatsoever is attached to any goods supplied in the course of the execution of the provision of our Services, provided that Heataire Services will, to the extent that it is reasonably able to do so, transfer and assign to the Customer upon request the benefit of any guarantee and warranty which may have been given by the manufacturer of such goods.

10 Confidentiality

All material you receive from Heataire Services is to be treated as confidential in nature and by receipt of this you acknowledge and agree that you will not, during any time, except with the consent of Heataire Services or as required by law disclose the confidential information contained within to any other party other than you and Heataire Services.

11 Force Majeure Event

Where a Force Majeure Event gives rise to a failure or delay in Heataire Services performing its obligations required by Work, those obligations will be suspended for the duration of the Force Majeure Event.

12 Proper Law

The provision of our Services is governed by and shall be construed in accordance with the laws of the State of Victoria and each of the parties irrevocably submits to the jurisdiction of the Courts of that State.

13 Data Privacy

Heataire Services is bound by the Privacy Act 1998 as well as other laws that impose specific obligations in regard to handling personal and health information that directly or indirectly identifies a person. The privacy policy and principles in this document are in accordance with these laws.

Heataire Services is committed to protecting the privacy of personal and health information. This Privacy Policy embodies this commitment.

The policy supports the businesses need to collect information and the right of the individual to privacy. It ensures that the business can collect personal and health information necessary for its services and functions, while recognising the right of individuals to have their information handled in ways that they would reasonably expect and in ways that protect the privacy of their personal and health information.

Heataire Services has adopted the Australian Privacy Principles (APP) as amended January 2014 and enforceable as of the 12th March 2014 as minimum standards in relation to managing personal information in an open and transparent way.

13.1 Collection and Solicited Personal Information

As a Customer or potential Customer, we may collect your name, addresses, telephone number, mobile phone number, email address, bank account details and credit card details, credit history, concession or discount entitlements and information about the services provided to you.

If you provide us with personal information about another person (such as a family member), we will ask you to also tell that person about this policy.

13.2 How do we collect personal information?

Unless it is unreasonable or impracticable to do so, we will endeavour to collect your personal information directly from you, including through our website, by telephone, through written correspondence (such as letters and emails), and in person.

We may also collect personal information about you from third parties, including Heating and Cooling Companies, Real Estate Agents, Landlords, Developers, Body Corporates, Manufacturers, Pool Builders/Suppliers, Insurance Companies, your authorised representative, our alliance partners with whom we have business relationships, and from publicly available sources of information, such as address validation software and telephone directories. For prospective Customers, we also receive and collect person information about you from third parties (some of whom may be contracts acting on our behalf) who have identified you as a person who may wish to receive offers relating to our products and services.

13.3 Using your personal information

As a Customer or prospective Customer, once we’ve collected your personal information we intend to use it:

· to provide our products and services to you

· to provide you with a quote

· to contact you about an outstanding account and seek payment of the account

· process payments and refunds

· to update our records and keep your contact details up to date

· if you lodge a complaint with us, to process and respond to your complaint

· if you make an enquiry via our telephone or website, to answer your enquiries and provide any information or documents requested by you;

· help manage and enhance our products and services through development, quality control and research purposes

· for marketing purposes where we have your express or implied consent to contact you using one or more types of personal information that we hold about you or we are otherwise permitted by law to do so.

13.4 Use or Disclosure of Personal Information

We may disclose your personal information to third parties in the conduct of our business.

Some of these third parties act on our behalf, and if this is the case we ask that these third parties hold, use and disclose your personal information in accordance with the Privacy Act.

These third parties may include service agents, contractors, supplier, manufacturers, debt collection agencies, marketing and advertising agencies and mailing and logistics providers. We may disclose your personal information to these entities for the purpose of their work and, equally, these entities may provide us with personal information they have collected from you in the course of providing the relevant products or services.

13.5 Integrity of your information

We rely on the personal information that we receive and hold to conduct our business. We take reasonable steps to ensure that the personal information that we collect, use and disclose about you is accurate, complete and up-to-date and, in relation to the purpose of our use or disclosure, relevant. You can help us by letting us know about any changes to your personal information, such as your address, email address or telephone number.

13.6 Security of your information

We store information in different ways, including in hardcopy and electronic form. We have implemented controls around technology and our organisational processes to assist us in protecting your information from misuse, interference and loss and from unauthorised access, modification or disclosure. This includes having in place confidentiality requirements for Employees, as well as implementing document storage security policies, systems and site access restrictions.

Our website also has security systems in place, including the use of firewalls and data encryption. We also take care to store your information in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.

However, no data transmission over the internet can be guaranteed to be 100 per cent secure. As a result, while we strive to protect your personal information, we cannot guarantee or warrant the security of that information if it is sent over the internet. Once we receive your information, we endeavour to ensure its security on our systems. If you are concerned about sending your information over the internet, you can contact us by telephone, email or post. We may however send information within Heataire Services or to third parties who we work with, including over the internet.

We expect all our Employees to comply with the Privacy Act and our Privacy Policy, and will take appropriate actions to address breaches by employees and contractors of the obligations imposed by the Privacy Act and this Privacy Policy. However we do not accept responsibility for the misuse of personal information by third parties.

13.7 Do we cross border disclose your information?

We do not cross border disclose your information.

13.8 Our website

(a) Online privacy policy

We maintain our website at http://www.heataireservices.com.au. This Privacy Policy also applies to your use of our website and any personal information that you provide to us via our website.

(b) Information collected through our websites

Some of the information that may be collected by us during your visit to our website is not personal information, because it does not reveal your identity. For example, we may record the date and time of your visit, the pages you viewed, any documents you downloaded and the type of browser and operating system you used.

If collected, this information will be used and disclosed by us in accordance with this policy or in an aggregated form for purposes including statistical and web site development. However, we reserve our right to use or disclose this information to try to locate an individual where we reasonably believe that the individual may have engaged in any unlawful or inappropriate activity in connection with our website, or where we are otherwise required or authorised by law to do so.

We do not use cookies.

(d) Links

Our websites may contain links to other websites operated by third parties. We make no representations or warranties in relation to the privacy practices of any third party website and we are not responsible for the privacy policies or the content of any third party website. Third party websites are responsible for informing you about their own privacy practices.

13.9 Access to and Correction of Personal Information

Please contact us using the contact details below if you would like to access or correct the personal information we hold about you.

Where we hold any of that information about you, we will try to provide you with suitable means of accessing it (such as by making it available to you in our office, by mailing or emailing it to you) if you request access to that information. We will generally provide access to you within a reasonable time, subject to some exceptions permitted by law. Dependent on the personal information you seek we may charge a fee to cover our costs of providing access to you. However, we will not charge you for making a request for access or for making any corrections to your personal information.

We may refuse to grant you access to your personal information or credit related information under some circumstances prescribed by the Privacy Act (for example, if providing access would be unlawful or would have an unreasonable impact upon the privacy of other individuals).

If you believe that any personal information which we hold about you is inaccurate, out-of-date, incomplete, irrelevant or misleading, then you may request that we amend your information using the contact details below. We will consider whether the information requires amendment and notify you of the outcome of our assessment.

Where we do not agree that there are grounds for amendment of your personal information then we will (if you request) add a note to the personal information stating that you disagree with it.

If we correct any personal information that we hold about you, you may request that we notify a third party that we have corrected any personal information that we hold about you. We will take reasonable steps to comply with such a notification request if made by you.